Information

HOW TO CONTACT US

For fast response please send us an e-mail: amacabinet@googlemail.com You can also reach our customer service toll free 1-866-978-4608

PAYMENT

Forms of payments:

Credit Card – Visa, MasterCard,

GUARANTEE:

WorldPay guarantees for all purchases. If your item arrives damaged, or you are not satisfied with the quality and we fail to send you a replacement in timely manner, WorldPay will refund you the payment made. For more detailed information please click the above WorldPay button.

HOW TO ORDER

Order Online
To place your order online, follow the directions on the ordering screen when you click the Checkout button from your shopping cart page. Ordering online is quick, easy, safe and secure.

SHIPPING AND HANDLING

Order Processing Time: Our typical order processing time is 4 to 6 business days. You will receive a notification email with a tracking number when your order is shipped or we will notify you by e-mail or telephone of our inability to perform your request. From that point you should expect UPS service times to comply with the estimates below. Order processing delays can be experienced if we have to verify your billing address.

Shipping Charges and Delivery Times in U.S and Canada

• UPS Ground - 4 to 6 days ($12.99) - UPS Ground delivery time estimates from our warehouse in Pennsylvania USA are shown below.

The UPS Map and the delivery estimates above are estimates, not guarantees. We do our best to process orders received within the time frames specified, however, during our busiest seasons delays can be expected. It is highly recommended that your request shipping that allows for delivery a day or two extra prior the day that you MUST have your order.

PO Box, APO and FPO Addresses, orders to Alaska, Hawaii and Puerto Rico sent via U.S. Priority Mail only. Sorry, no express or overnight delivery.

ORDER TRACKING

Where is my order?

• You will receive an email notification when your package has been shipped with a UPS tracking number and a link to track your order. If you have not received a shipping notification email in 2 business days after placing the order email us at amacabinet@googlemail.com and we will reply with a status update.
• If the tracking information shows that the order has been delivered but you have not received it, check with your neighbours or family members.
• International orders may have longer transit times and sometimes you may experience customs delay.
• If your billing address does not match the address you have on file with the credit card company your order processing time may be longer than 4 to 6 business days because we are required to verify your billing address for your protection.

BACKORDERS

Some items are shipped from various distribution centers and your order may be shipped in multiple packages on different days. You will not be charged additional shipping charges for multiple shipments. Backordered items will ship as soon as possible. You will be e-mailed if there is an extended delay in our ability to ship an item and you will be given a choice to cancel the backordered items or continue waiting for them to be available.

We will not charge your credit card for the amount of the backordered products until we ship the products.

CANCELING ORDERS

Once submitted, orders are not cancelable unless the item is backordered. By submitting an order, you are confirming that you have reviewed the order details and agreed with all charges and policies. If you refuse an order shipment with the carrier, we will refund you for the products upon their return to us but not for shipping charges. Our backorder notification will provide directions on how to cancel backordered items.

SECURITY

Safe and secure shopping guaranteed! Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise!

AMA Luxury Collectors Cases uses the most advanced and highest level of online security available today (128-bit encryption). Our commerce server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

PRIVACY POLICY

As AMA Crystal Cabinets, we are strongly committed to privacy, any information you give to us will only be used to process your transactions and for internal research. Financial information that is collected is used to bill the user for products and services.. We pledge that all personal customer information is secure and held confidential at all times from sale, disclosure and/or rental to, and tampering by any known third party. This applies to all personal customer information that is submitted, gathered, tracked or otherwise obtained in the course of any on-line business with us. This privacy guarantee is our standard default policy for all of our on-line customers without requiring an "opt out" action. It may only be changed in an "opt in" action through written customer notification.

• Names
• Mailing and E-mail addresses
• Telephone and Fax numbers
• Credit information and/or history
• Credit and/or debit card numbers
• Bank account numbers
• Any other personal banking information
• Transactions
• Personal or electronic histories

PRODUCT DISCLAIMER

AMA Luxury Collectors Cases makes no warranties or representations regarding the accuracy or significance of any aspect of its products, their descriptions, and their use and cannot be held responsible for any misuse of these products and descriptions. We will not be liable for indirect, special or consequential damages, or any loss of revenue or profits, arising in connection with our products and/or their descriptions.